Software Support Analyst

Fantastic opportunity with this well-known brand for a candidate who is not afraid of change and will recommend and help implement new software’s as they come across.
 
You may be an experienced software support analyst (2+ years) OR maybe you are a graduate who has had a placement year whilst at University, either way, this is a great opportunity to join a but IT department.
  
Non-negotiable:
 
·         Strong analytical skills
·         Cloud experience required - they use Google Cloud but happy to consider any others
·         Candidate must be familiar with working in an agile environment
·         Exposure to Jira Database is preferred but not essential to the role
·         Automation skills and worked in an automated environment
 
Technical skills required
 
·         Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
·         Experience in querying, extracting and manipulating data from log and Database sources
·         Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's.
·         Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting
·         Experienced in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery and support once into a production environment.
·         Able to create technical documentation (e.g. procedures and work instructions etc.)
 
To strengthen your application, it would be desirable if you have experience in the following:
 
·         Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
·         Microsoft SQL Databases (querying, exporting, importing data)
·         Microsoft IIS and .NET
·         Microsoft Server Operating Systems
·         Linux, UNIX and open source products
·         Creating, updating and tuning PowerShell scripts
·         Working with third parties to implement software solutions and platforms
·         Virtual Desktop environments
·         Knowledge of the following;
·         Automation and scripting languages
·         Agile and waterfall delivery methodologies
 
Technology Working as a Software Analyst you will be working with the following technologies:
 
·         Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
·         Microsoft Server OS: Server 2003, 2008, 2012 and 2016
·         Microsoft Active Directory services: 2012 & 2016
·         Microsoft IIS (7.5+)
·         Microsoft SQL (2005, 2008 and 2012)
·         Linux: RedHat & CentOS
·         Linux: Scripting, Automation and CRON
·         GSuite Enterprise
·         OKTA IDaaS
·         PowerShell
·         Terraform
·         Packer
 

Job Title: Software Support Analyst
Salary: £20,000 to £30,000 + 25 days holiday + bank holidays + your birthday off, Option to buy 1 week extra annual leave and sell 3 days back, Summer Fridays - July and August finish at 3pm on a Friday as long as you have worked your 37.5 hours, Staff discount - 50%, Company performance bonus, Company pension contribution - 5% employee, 4% employer,  Flexi time, Child care vouchers, Health care plan, Discounted leisure membership, Onsite subsidised canteen, Free staff parking, Relaxed dress code
Location: Leominster, Herefordshire
Hours of Work: 9am - 5pm, Monday to Friday - Flexible working; core hours are 10am - 4pm but they are happy for you to work 8-4 / 9-5 / 10-6
Job Type: Permanent
Job Reference: PH9832

Wilde Associates is working in the capacity of an Employment Agency for this role