Customer Service Administrator
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Job Type | Permanent |
Area | Milton Keynes, United Kingdom |
Sector | LogisticsCustomer ServiceAdministration, Secretarial, PA |
Start Date | |
Job Ref | PH9840 |
- Description
- Salary: £20,000 to £24,000 DOE + Benefits including 25 days’ holiday PLUS Bank Holidays, Pension etc.
This is a fantastic opportunity for a candidate who has gained experience in a telephone based customer service or account management role. Looking after my customers’ clients containers from departure country to their destination in the UK!
Essential Qualities & Experience
· Excellent Customer Service Skills as you will be having daily contact with your customers
· Strong numeracy / literacy
· Commercially minded
· Quick to respond to new challenges
· Highly organised with ability to work under pressure and to deadline
· Problem solving & Investigative skills
· Presentation of Documents / Spreadsheets
· Can prioritise work load
· Displays a confident and professional manner
· Attention to detail
· Team member
· Confident with MS Excel and systems
Desirables– NOT essential
· Container, Shipping or Freight Knowledge
· Retail sector
What you will be trained to do / become – you do not need to have all of this experience as you will be trained and developed to carry out these duties
· Plan, schedule, book and manage daily container movements on behalf of client
· Generate and maintain worksheets detailing daily movements
· Process accurately and courteously all daily operational requirements and enquiries from client
· Record accurately any information provided by client and supplier
· Communicate and escalate all relevant information to team members
· Maintain systems with accurate and real-time data
· Monitor and control potential additional costs ensuring accounts personnel are made aware
· Ensure total accuracy of all information and high standards of operational service are met at all times
· Observe deadlines and SOP
· Participate in Team Meetings
· Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the work place
· Any other duties reasonably requested by the Team Leader and Management
Job Title: Customer Service Administrator – Goods-In, Shipping / Freight
Location: Milton Keynes
Salary: £20,000 to £24,000 DOE + Benefits including 25 days’ holiday PLUS Bank Holidays, Pension etc.
Job Type: 12 Month Fixed Term Contract
Hours of Work: 8.30am to 5.30pm, Monday to Friday
Job Reference: PH9840
Wilde Associates is acting as an Employment Agency in relation to this vacancy