Tel: 01908 500810
Tel: 01908 500810

IT Application Support Administrator

2021-01-02 11:40:022021-02-23 Wilde Associates
Job Type Permanent
Area Maidstone, United Kingdom Maidstone United Kingdom
Sector IT
Start Date
Job Ref LH9992

Salary: £18,000 to £20,000 + benefits

Our client is a software development company that provides solutions to the healthcare industry.
The primary objective of this role will be to provide non-technical first line admin and support for the configuration and use of the company’s full suite of products. You will be in direct contact with customers on a regular basis and will be responsible for ensuring customer’s needs are met from a support and SLA perspective. You will be expected to work to tight timescales, show a high level of attention to detail and be able to accurately update customers. The remit of this role will include working across teams consisting of developers, product managers, and technical support and software engineers.
The post holder must have knowledge / experience of:
·         Strong attention to detail with ability to work with detailed information
·         Strong written and oral communication skills
·         Ability to prioritise work and execute tasks
·         Excellent customer relationship and interpersonal skills
·         A successful and proven track record in working to tight deadlines in a busy challenging environment
·         Experience of dealing with clients and prioritising outstanding tasks
·         Ability to work independently and with others with minimal supervision
·         Good working knowledge of MS Office applications
Desirable Skills
·         Good general knowledge of the IT Industry
·         Knowledge of ITIL with ITIL Foundation qualification desirable but not essential
·         Experience of working with JIRA
·         An understanding or experience of working with the NHS would be of added value
Duties and Responsibilities:
·         1st line support, triaging calls in line with high profile SLA targets
·         Use own initiative to process and prioritise faults according to issue type and contract in line with SLAs
·         To ensure telephones are answered in a professional manner and callers are dealt with as appropriate
·         To monitor support mailboxes and action any incoming mail
·         Correctly assign calls to resolver groups or individuals in line with support processes in a timely manner
·         Identification of enhancement requests and appropriate transition to product teams
·         Identification, assessment and classification of Clinical Safety/Risk
·         Ensuring regular and timely updates are made to the customer
·         Escalation of P1 / P2 Incidents to the Manager(s) as required
·         Identify trends in support queries and keep relevant internal stakeholders informed about recurring support issues that could impact the product roadmap

Job Title: Application Support Administrator
Location: Maidstone, Kent
Salary: £18,000 to £20,000 + benefits
Job Type: Permanent
Job Reference: LH9992
Wilde Associates is working in the capacity of an Employment Agency for this role
Apply Later
Sign in
Similar Jobs
  • Senior Test Analyst
    United Kingdom, Yorkshire, Leeds

    Salary: up to £45,000 DOE

    Our client is a software house and are a provider of clinical systems to the NHS.
    You will need at least 5+ years hands on testing experience and an excellent understanding of the full software development lifecycle and all ...
  • SQL DB Developer

    Salary: £40,000 + benefits

    A software company that provides clinical software solutions to the healthcare sector is seeking a permanent SQL DB Developer with a minimum of 4+ years’ commercial experience to help undertake SQ...
  • Software Developer

    Daily Rate: Negotiable – Excellent Market Rates

    Our clients product impacts millions of people every day through their range of healthcare software systems used extensively throughout the NHS. They are a Microsoft shop following a cloud-first strategy with a migration pa...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Google Tag Manager

More Details