Tel: 01908 500810
Tel: 01908 500810

1st Line Application Support Analyst

This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2021-01-07 15:53:481970-01-01 Wilde Associates
Job Type Permanent
Area Milton Keynes, United Kingdom Milton Keynes United Kingdom
Sector IT
Start Date
Job Ref LH9994

Salary: £18,000 to £20,000 + benefits

Our client is a software development company that provides solutions to the healthcare IT market and they are seeking a talented individual to join their operations team as an Application Support Analyst for their core application and associated products and provide technical deployment support of their solution remotely to customer servers.
·         The successful candidate must have the confidence to communicate with end users in a professional manner, remotely or over the phone
·         You must be able to work as part of a team but also independently where appropriate
·         Ability to prioritise work is a must
·         Natural desire to investigate and diagnose hardware and software issues and document processes as and when required
·         Hands-on application support with Bespoke Software Solutions, SQL, ITIL, Agile and ISO 27001 will be advantageous but not essential
·         Full training to bring you up to speed on our product will be provided
Role Description:
The Application Support Analyst will play an integral part of the support process, working and assisting senior members of the team and supporting core software across all customers. You will be the first point of call for all IT issues that come via the helpdesk system and general telephone queries.
Main Responsibilities:
·         As part of the Operations Team, will provide 1st and 2nd line support for software applications deployed to customers
·         To support the Senior Release Engineer with internal deployment testing as required
·         To maintain and monitor internal reporting tools and liaise with 3rd party suppliers to resolve issues
·         To maintain the documentation library
·         To be first point of contact within the service desk for calls relating to the GP extract software
·         To diagnose, investigate and resolve service desk calls
·         To carry out audits, reporting and monitoring as required

Job Title: 1st Line Application Support Analyst
Location: Milton Keynes
Salary: £18,000 to £20,000 + benefits
Job Type: Permanent
Job Reference: LH9994
Wilde Associates is working in the capacity of an Employment Agency for this role
Job TypeClear
Sign in
Similar Jobs
  • Senior Test Analyst
    United Kingdom, Yorkshire, Leeds

    Salary: up to £45,000 DOE

    Our client is a software house and are a provider of clinical systems to the NHS.
    You will need at least 5+ years hands on testing experience and an excellent understanding of the full software development lifecycle and all ...
  • SQL DB Developer

    Salary: £40,000 + benefits

    A software company that provides clinical software solutions to the healthcare sector is seeking a permanent SQL DB Developer with a minimum of 4+ years’ commercial experience to help undertake SQ...
  • Software Developer

    Daily Rate: Negotiable – Excellent Market Rates

    Our clients product impacts millions of people every day through their range of healthcare software systems used extensively throughout the NHS. They are a Microsoft shop following a cloud-first strategy with a migration pa...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Google Tag Manager

More Details