Tel: 01908 500810
Tel: 01908 500810

Technical Support Consultant

2021-01-07 16:16:142021-02-03 Wilde Associates
Job Type Permanent
Area Milton Keynes, United Kingdom Milton Keynes United Kingdom
Sector IT
Start Date
Job Ref LH9996

Salary: up to £27,000

Our client is a software development company that provides solutions to the healthcare IT market and they are seeking a talented individual to join their Technical Operations team as an TechOps Consultant.
The TechOps Consultant will work alongside specialists within the Team, taking responsibility for all aspects of the TechOps Team’s work. With emphasis on the Technical Services function, you will be managing and supporting the infrastructure upon which the Application Suite operates.
The TechOps Consultant will work closely with the Product Development, Deployment and Project Teams, ensuring that their comprehensive support service is maintained. The successful candidate will be provided with on-the-job training for all supported Platforms, Operating Systems, Databases and Applications, but is expected to have prior experience of Microsoft Azure, Networking and Windows Server Technologies.
·         Excellent, demonstrable troubleshooting and problem-solving skills
·         Minimum of three years Windows Server Platform System Administration
·         Experience of Networking Concepts, Topologies and Maintenance
·         Experience of Service Monitoring and Alerting
·         Microsoft Azure Management & Administration, including (but not limited to) Network (NSG, VLANs etc.), Storage, Analytics and Security
·         Experience of routine Infrastructure Upgrades and Application Patching
·         Demonstrable PowerShell Administration / Scripting skills
·         Excellent: o Verbal and Written Communication Skills
Desirable Skills:
Any skills or experience in the technologies below would be considered an advantage but are not essential:
·         Azure Monitor
·         Azure Application Insights
·         Azure Kubernetes Service (AKS)
·         Docker
·         Experience or exposure of Terraform IAC software tooling
·         Failover Cluster Management
·         Understanding of Grafana Analytics and Monitoring Solution
·         Nessus Vulnerability Assessment Solution
·         Ivanti Endpoint Patch Management
·         SQL Server, SQL MI and NoSQL basic administration
·         Knowledge of ITIL Foundation principles and application
·         Knowledge of ISO27001, ISO27018 and ISO9001 Certification
·         Any vendor certifications
Duties & Responsibilities:
·         Provision of first-class support to customers and systems for all Managed Service Platforms
·         Provision of help, advice and support to other members of the Team and Company
·         Management and Pro-Active Monitoring of our Azure Cloud footprint
·         Management and Support of network components for all Managed Service Platforms
·         Implementation of Application Patching and System Upgrades
·         Adherence to Company and Team Policies and Working Practices
·         Involvement in office-cover rota, between 08:00 and 18:00, with commitment to work outside of these hours when required
·         Eventual participation in the 24x7 On-Call Rota

Job Title: Technical Support Consultant
Location: Milton Keynes / Homebased
Salary: up to £27,000
Job Type: Permanent
Job Reference: LH9996
Wilde Associates is working in the capacity of an Employment Agency for this role
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