Product Analyst
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| Job Type | Permanent |
| Area | Leeds, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH10054 |
- Description
Salary: £45,000 to £58,000 depending on experience
We are looking for a talented and experienced analyst with a flair for understanding and handling customer needs and demands to join a successful and growing team in supporting customers of our clients’ market leading software. This is very much a hands-on role and you will be joining a growing team in supporting customers in the design and development process, implementation and support of our software solutions.
Our clients are market leaders in their field with high accolades from their end users.
In the office, you will work alongside Developers and Testers on web-based workflow solutions that include both mobile apps and customer portals, which provide modern and intuitive user interfaces to support critical processes for both social workers and the public.
There is a significant amount of travel involved in this role as our customers are UK-wide, so you must be prepared to stay away from home on a regular basis.
Skills and Experience:
· You will need to have solid experience in a Product Analyst role
· Excellent communication skills, both written and verbal
· Ability to manage complex workloads to strict deadlines and under pressure
· Persuasive and credible in a customer liaison context
· Self-motivated/good organisational skills
· Strong ICT skills
· To work as part of a team for the overall benefit of the business
· Ability to recognise, analyse and solve issues
Duties and Responsibilities:
· Assisting in defining software requirements and design
· Assisting customers in assessing how the software can be tailored to match their service needs
· Assisting customers to convert this to configuration settings within systems
· Taking responsibility for creating, building and testing forms within the systems using the company Form Designer Tool
· Undertaking software configuration to participate in the process of building and releasing software to customers
· Answering queries from customers regarding configuration and form design/build
· Configuring the software for customers
· Creating/updating documentation
· Assisting with the analysis of issues relating to the systems
· Participating in product design reviews to provide input on functional requirements and product designs
· Providing feedback and recommendations to developers on software usability and functionality
· Collaborating with customers and field staff to evaluate or diagnose problems and recommend potential solutions
· Reviewing software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
Job Title: Product Analyst
Location: Leeds - Must be able to drive and have access to a car
Salary: £45,000 to £58,000 depending on experience
Job Type: Permanent
Job Reference: LH10054
Wilde Associates is working in the capacity of an Employment Agency for this role
