Ocean Freight Team Lead

Salary: up to £40,000

To be successful in / be considered for this role you will have experience in team leadership, freight forwarding, ocean operations and customer service.
 
·         Provide clear operational direction to the ocean freight forwarding team that delivers consistent ‘right first time’ service execution and accounting
·         Ensure customers have an excellent experience through consistent achievement of service level targets
·         Develop existing client relationships, and support delivery of new business opportunities that enhance gross margin and enable branch to achieve profit targets
·         Ensure all system and training needs for the operations teams are monitored and met
 
REQUIRED SKILLS            
 
·         Experience in freight forwarding and team leadership
·         Proactive and flexible approach
·         Excellent stakeholder management skills
·         Ability to prioritise and work under pressure
·         Attention to detail
·         Excellent communication skills (written and verbal)
·         Excellent Customer Service Skills
·         Strong numeracy/literacy
·         Basic IT; Microsoft Office, In-house systems
 
COMPETENCES
 
·         Communication
·         Openness to change and new ideas
·         Customer focus
·         Reliability
·         Teamwork and strong relationship building
·         Accountability
·         Problem solving
·         Proactive
 
ACCOUNTABILITIES
 
Operational
 
·         Plan business activity and delegate workloads across the operations teams through effective team and individual engagement
·         Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch
·         Review and develop existing process standards and KPI’s to improve operational efficiency
·         Act as escalation point for the customer and network, ensuring any issues are raised with the Import Manager
·         Conduct Company disciplinary and grievance procedure as appropriate, demonstrating a fair and consistent approach
·         Provide timely and accurate reports to Management as required
·         Any other duties reasonably requested by Management
 
Team
 
·         Engage and motivate the Freight Forwarding team through coaching, performance management and appraisal techniques
·         Provide weekly briefings to the operations team to ensure awareness of operational performance and future planning
·         Coordinate holiday planning, ensuring absence is managed within company guidelines
·         Provide operational cover for the team in their absence
·         Promote a positive and supportive working environment equally for all members of the team
 
Commercial
 
·         Monitor performance & cost of all external suppliers to the branch
·         Ensure all department administrative and accounting functions are completed within agreed timescales and deadlines, ensuring compliance with accounting standards and practice
·         Ensure successful implementation of all new network and BDM business. Attend client visits as required.

Job Title: Ocean Freight Team Lead

Location: Rainham, Essex

Salary: up to £40,000

Job Type: Permanent

Job Reference: PH10259

Wilde Associates is an Employment Agency in respect of this vacancy.