Web Chat Team Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | Chester, United Kingdom |
| Sector | Customer Service |
| Start Date | |
| Job Ref | AH9423 |
- Description
Salary: £22,000 OTE £26,000 + Benefits
We are looking for a Team Leader to join our friendly and high-achieving Web Support team, based in our busy call centre. The Web Support team are responsible for managing the online chat facility on the company’s website and converting enquiries into bookings.
The role of Reservations Team Manager for Web support involves motivating, developing and driving a team of Web Support experts to deliver the highest levels of conversion, quality and customer service and support for the website. This role is also responsible for managing the shifts within the Operations Department
This role leads and motivates a team of people to succeed.
The role involves ensuring that your direct team along with the Operations department are driven to succeed, to ensure that the Operations department exceed their targets, deliver outstanding customer service, exceptional quality and are a result driven environment. The Reservations Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality.
About You:
You will have previous experience of working in a sales management role, including a proven track record in driving results and successfully managing change. You will have strong understanding of Live Chat function, including website operation, how to drive sales conversion in Live Chat and how to deliver great customer service through an online portal.
You will have excellent communication and time management skills and be proactive in recognising problems and resolving them. You will be organised, punctual and reliable, and be able to work effectively under pressure.
Core Accountabilities:
· The role requires a proven track record in managing live chat functions
· Accountability for team performance
· Accountability for driving customers online through the live chat function
· Ensure that shifts are suitably covered
· Understand all organisation’s products, services, procedures, guidelines
· Conduct regular reviews of Agents performance and manage under performance
· Feedback to relevant department on improvements based on staff/customer feedback
· Ensure a safe and harmonious working environment
· Motivate and support team members
· Mentor teams
· Drive performance improvements
· Knowledge of general HR good practices and procedures would be beneficial but is not essential.
Great Benefits:
· 28 days holiday (including bank holidays)
· Performance-based bonus scheme
· Staff pension
· Private Medical
· Death in Service payment
· Subsidised park and ride passes
· Enhanced maternity and paternity pay
· Long service awards - cash payments and increases in holiday allowances
· Staff discount on cottage holidays
· Free worldwide travel insurance (including family members)
· Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office
Job Title: Web Chat Team Manager
Location: Chester City Centre
Salary: £22,000 OTE £26,000 + Benefits
Job Type: Permanent
Hours of work: 9:00am to 5:30pm
Job Reference: AH9423
Wilde Associates is working in the capacity of an Employment Agency in respect of this role
